Contact us

Hotline with on-site service level agreement

Have you implemented a mobile robot or an entire system for your customer and want to offer them the best possible support?

Prolog Automation offers you the solution. As a manufacturer-independent service provider in the field of mobile robotics, we can offer you and your customers worldwide support.

Final inspection
FTS-Experte Markus Zipper im Büro

Your Contact Person

Markus Zipper

Our hotline service offers you comprehensive support within the agreed package times. We ensure that your concerns are processed efficiently and systematically.

The problem assessment is carried out using a standardized questionnaire, which enables us to record your problems in a targeted and structured manner. Our trained specialists are on hand to provide you with first-level support and guarantee that they are always up to date with the latest technology through regular training.

Every conversation is carefully documented and a corresponding ticket is created to ensure seamless tracking and processing. Your data will be processed and transmitted securely in accordance with the Data Protection Regulation.

We guarantee a response time of one hour so that your request can be processed as quickly as possible.


08:00 - 16:00
Mon - Fri
exclusive holidays


16:00 - 08:00
Mon - Sat
exclusive holidays


inkl. Feiertage

Optional packages Hotline

Response time:

  • 30 min
  • 15 min


  • English
  • French (on request)
  • Spanish (on request)
  • Italian (on request)


  • Access to online knowledge database
  • Conversation documentation Audio/video recording


  • Second-level remote support

On Site Service Level Agreement

We offer you our comprehensive on-site service level agreement as the ideal complement to the hotline. This additional service enables your customer to receive professional support on site whenever they need it.

Billing is on a time and material basis, whereby all expenses are charged in accordance with the legal regulations of the respective countries. Additional travel expenses and overnight stays will be reimbursed according to actual expenditure and corresponding proof. All tolls and other fees are included in our service, as are the procurement of visas and work permits.

We offer you a 24/7 deployment guarantee, including Sundays and public holidays, to ensure that your projects can be supported at all times. Our mobility is guaranteed so that we can be on site quickly and flexibly.

Communication can be in German or English, depending on your needs. Our team always has the necessary standard tools and equipment to work efficiently.

Billing is transparent and based on time and effort, so you always have a clear overview of the costs. Our on-site service level agreement therefore guarantees you reliable and flexible support that optimally meets your requirements.


72 h


48 h


24 h

Ziel der FTS Maßnahme

Aim of the measure

ProLog Automation keeps your plant highly available and safe.

Your advantages

No risk

30 years of mobile robotics experience guarantees your customer the best possible support.

Cost-effective support guarantee

Fast and efficient problem solving by trained specialists with transparent billing.

Reliable partner

The on-site service level agreement ensures that your customer receives professional support directly on site at all times.

Individual accessibility

Didn’t find the right offer for you? Then get in touch with us. Our experts will work out your model with you.

Get access to free AGV system learning content from our LearningSuite now.

AGV Online Academy Starter

Free material | 6 lessons on

AGV system project setup
AGV system Project Error
AGV Simulation
AGV system manufacturer selection
AGV system documentation
AGV acceptance

Get Information Now

For AGV and AMR Users

For AGV and AMR Manufacturers

WordPress Cookie Notice by Real Cookie Banner